Customer Service Special

Welcome to you all!

Welcome to this special edition of the Commission’s newsletter.

As you know, your feedback is important to us.  In return it is important that we keep you informed about how we are progressing, what we do with your feedback and the work we are doing as a result.

This special newsletter highlights some of our recent activities and also contains feedback on our recent website survey.

All the comments you provide help us to develop and improve the services we have on offer in the future.

Our next regular newsletter will be sent on 1st November
Thank you.

Results of our Website Survey

Your Thoughts on our Website

As regular users of the Commission's services it is important that we ask YOUR views on those services and the information we provide. 

We are extremely grateful for all comments received on our website survey.  They were all read and noted and will be extremely helpful as we redevelop our website.

A full report on the website survey can be found here.

Your views matter

Feedback: Answering your Concerns

We are grateful to everyone who provides us with their concerns, comments and suggestions.

Please do take the time to read our report below, which gives information on action we have taken throughout the year (1 August 2009 to 31 July 2010)

Answering Your Concerns

Achievement against our Service Standards

The Commission annually reviews its service standards to ensure it meets its targets and commitments to you.

The At Your Service leaflet (further information in the section below) explains our service standards to let you know what you can expect from us. We regularly monitor our performance against these standards and a report is published on our website annually.

The 2009/2010 review of standards is available here.
 

At Your Service

At Your Service Leaflet

The Commission's leaflet, At Your Service, is now in its third year of production, and contains information on

• what services we provide
• how to contact us
• the standards we aim to provide.

Just a reminder that it is available to you all through our website and is normally included with our newsletter.

If you would ever like any hard copies, please let us know at our Feedback Email Address

Charity support

Jeans for Genes Day

On 1st October, staff who work at our Head Office in Maidenhead, wore their jeans to work in support for Jeans for Genes, the UK children's charity that aims to change the world for children with genetic disorders.

By wearing their jeans to work, taking part in various 'jeans related quizzes' and buying raffle tickets, we were delighted to raise £289 for the charity.

For further information:  Jeans for Genes Day

Redevelopment of the website

Redevelopment of the Commission's website

As mentioned above, your survey comments are important to us and comments received from our recent and previous website surveys will be used in the redevelopment of our website.

As part of this redevelopment, an Invitation to Tender for our new website has been prepared. 

If you are interested in finding out more about the requirements of the tender, information will be available on our website shortly.

Did you know?

Did you know?

• If you have an enquiry about our work or wish to trace a casualty you may find the answer more quickly through the Search Our Records Section on the Commission's website, before contacting us directly
• Any enquiry, except for Feedback, should be sent to the Enquiries Address

Our next regular newsletter will be sent on 1st November

Customer Service Newsletter - October 2010

In this Issue

	Customer Service Special
	Results of our Website Survey
	Your views matter
	At Your Service
	Charity support
	Redevelopment of the website
	Did you know?

Useful links

PDF of this newsletter

CWGC website

At Your Service Leaflet

*TWGPP

Pass it on

Do you know anyone who would like to receive this newsletter?
Click here to send it on up to 5 friends at once.