Customer Service Special

Welcome to you all!

Welcome to this special edition of the Commission’s newsletter.

In this issue we are seeking YOUR comments on

• both the service we provide
• how, why and with whom you visit our cemeteries

by asking you to complete two surveys.

The comments you provide help us to develop and improve the services we have on offer in the future.

Our next newsletter will be sent on 1st March.
Thank you for your time.

Customer Service Survey

Your Thoughts on our Customer Service?

As regular users of the Commission's services it is important that we ask YOUR views on our services and the information we provide.

 The Commission holds the Charter Mark Award for Customer Service Excellence and is committed to making the service we provide to you - be it on the phone, in writing, or in person – the best possible experience.

To help us improve our levels of Customer Service, and better understand your requirements, we are requesting those of you who deal with us to give us your feedback by completing our survey.

Your assistance in completing this survey is very much appreciated. Feedback on the results will be included in a future newsletter.

 Please complete the Customer Service Survey here

Cemetery Visit Survey

Have you visited a Commission Cemetery or Memorial recently?

We know that many of you visit our cemeteries and memorials all around the world, but we don't always know how, or why, or with whom you visit our sites and what you expect or want to see while you are there.

We would therefore be most grateful if you provide us with feedback by completing our survey, .

Thank you so much for your time.

Your assistance in completing this survey is very much appreciated. Feedback on the results will be included in a future newsletter.
 

Please complete the cemetery visit survey here.

Out and About

Who Do You Think You Are 2011

Don't forget, Commission staff will be at the Who Do You Think You Are exhibition at Olympia, London from 25-27 February 2011 on stand 1033 (upstairs)

Come and find out about our work, pick up a leaflet, trace a relative or even just pass on a comment about our work.....

We look forward to seeing you there.

Did you know?

Did you know?

• If you are new to the newsletter and want to read any previous newsletters, they can all be found on our website
• We are now working in association with The War Graves Photographic Project (TWGPP) to supply photographs, either emailed or hard copies, of gravestones or memorials to those that request them. The TWGPP is a volunteer based organisation who are digitally recording every war grave around the world. If you would like to use the service or volunteer your help please visit the site using the link shown.
• If you have an enquiry about our work or wish to trace a casualty you may find the answer more quickly through the Search Our Records Section on the Commission's website, before contacting us directly
• Any enquiry, except for Feedback, should be sent to the Enquiries Address

Our next newsletter will be sent on 1st March.

Customer Service Newsletter - February 2011

In this Issue

Useful links

PDF of this newsletter

A PDF version of this newsletter can be found here.

Who Do You Think You Are Exhibition

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