Customer Service Special

Welcome to you all!

Welcome to this special edition of the Commission’s newsletter.

In this issue we are seeking YOUR comments on both the service we provide and our At Your Service leaflet.

The Customer Service Survey (below) is your chance to let us know what you think about the services we offer and the way in which we handle your enquiries.

The comments you provide help us to develop and improve the services we have on offer in the future.

Our next newsletter will be sent on 1st March.
Thank you.

Customer Service Survey

Your Thoughts on our Customer Service?

As regular users of the Commission's services it is important that we ask YOUR views on our services and the information we provide.

This is a one off newsletter, asking for YOUR comments; any you can provide us with, are always most welcome and used for developing our service to you.

 The Commission holds the Charter Mark Award for Customer Service Excellence and is committed to making the service we provide to you - be it on the phone, in writing, or in person – the best possible experience.

To help us improve our levels of Customer Service, and better understand your requirements, we are requesting those of you who contact the Commission's Enquiries Section  complete the attached survey.

Your assistance in completing this survey is very much appreciated. We are extremely grateful for all comments received.

Fromelles Update

As many of you are aware, on Saturday 30 January, at 11am, the first of 250 Australian and British soldiers was reinterred at Fromelles (Pheasant Wood) Military Cemetery.

This was the symbolic start of the reburial stage, which will see around 30 reinterments taking place each Monday, Wednesday and Friday in February.

The Fromelles website  contains information on this ceremony and the reburials taking place this month.

You may also be interested in the video report.

Out and About

Who Do You Think You Are 2010

Don't forget, Commission staff will be at the Who Do You Think You Are exhibition at Olympia, London from 26-28 February 2010.

Come and find out about our work, pick up a leaflet, trace a relative or even just pass on a comment about our work.....

We look forward to seeing you there.

At Your Service

At Your Service Leaflet

The Commission's leaflet, At Your Service, is now in its third year of production, and contains information on

• what services we provide
• how to contact us
• the standards we aim to provide.

We would like your comments

• Have you ever seen it?
• What do you think about it?
• Are the standards what you would expect from the Commission?
• Anything else that springs to mind!

Why not have a look at the At  Your Service leaflet if you have not already done so and let us have your thoughts.

Let us have your comments at our Feedback Email Address

Please remember this email address is NOT our general enquiry address.

Did you know?

Did you know?

• If you are new to the newsletter and want to read any previous newsletters, they can all be found on our website
• We are now working in association with The War Graves Photographic Project (TWGPP) to supply photographs, either emailed or hard copies, of gravestones or memorials to those that request them. The TWGPP is a volunteer based organisation who are digitally recording every war grave around the world. If you would like to use the service or volunteer your help please visit the site using the link shown.
• If you have an enquiry about our work or wish to trace a casualty you may find the answer more quickly through the Search Our Records Section on the Commission's website, before contacting us directly
• Any enquiry, except for Feedback, should be sent to the Enquiries Address

Our next newsletter will be sent on 1st March.

Customer Service Newsletter - February 2010

In this Issue

	Customer Service Special
	Customer Service Survey
	Fromelles Update
	Out and About
	At Your Service
	Did you know?

Useful links

PDF of this newsletter

CWGC website

Fromelles website

At Your Service Leaflet

*Who Do  You Think You Are Live

*TWGPP

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